REFUND OR CANCELLATION POLICY In the event of a defective or damaged product upon receipt, contact our store immediately sending us photos of the condition of the product. We will replace it immediately at no cost to you. In the event that you wish to exchange or return a non-defective product, it must be in its original condition and not tampered with. The consumer has the right to withdraw without reason within 14 calendar days of receipt of the product in accordance with Law 2551/1994 (as amended by K.Y.A. Z1-891/2013). Contact us. In this case, the customer bears the shipping costs after consultation. Order cancellation It is accepted provided that your order has not been shipped from our store. If the cancellation is made after it has started shipping, then you are responsible for the shipping costs. The refund will be made in the same way that the payment was made. If you have deposited the amount into a bank account after canceling the order, you will need to contact us in order to provide us with the details of the bank account you wish to have the amount refunded to, minus the bank charges. If you have paid by credit card then the money will be refunded to your card with a transaction cancellation. If you have chosen cash on delivery, you will need to contact us in order to give us the details of the bank account you want so that the amount in this account will be returned to you minus the bank charges and the costs of shipping and cash on delivery. Your refund will be made within 14 days. *The new product must be of equal or greater monetary value than the one you wish to return. *Changes to products where the packaging has been altered are not accepted.