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KHEIRO
International Shipping: Yes
Returns accepted: Yes
Return policy:
Product returns due to wrong delivery or defective products:
Products may be returned within 14 calendar days, as long as they do not correspond to those ordered or were found to be defective. Returning the products in perfect condition, together with their packaging and accompanied by the sales document is a mandatory condition.
In all cases in which the garments delivered are different from those ordered, either by type or quantity, or a feature previously agreed upon in writing with the company is missing, or the item is defective, the customer shall return the respective products to be checked and the error to be determined. In this case, the costs of returning the products to the company as well as the costs of them being shipped back to the customer shall be borne by the company, as long as the method of return proposed by the company has been followed. This method concerns only shipping within Greece.
In these cases, the following applies:
The product is received and checked for the reported defect.
Under the above condition, the item shall be replaced with a similar new one, or in case of non-availability, with another new product of the same quality and price. Otherwise, if the customer does not wish a replacement, the amount of the original purchase shall be refunded. Refund is made in the same way as the customer’s initial payment to the company.
Shipping costs both for returning products to the company and for shipping the replacing products back to the customer shall be borne by the company, only in the case of shipping within Greece.
In the event that the products are returned damaged or incomplete, the Online Store is entitled to request compensation from the customer, the amount of which shall be determined by the condition of the products. The company may also unilaterally set off all or part of its claim against the customer.
Return of non-defective products – Right of withdrawal without justification by the customer:
The customer has the right to withdraw from the purchase contract within a period of 14 calendar days from delivery of the products. Withdrawal is subject to the following conditions:
Withdrawal may be without justification any and free of charge; if the item has already been delivered, the customer must return the product exactly in the condition that was received, along with its initial packaging, in excellent condition. Return shipping costs are borne by the customer, only in the case of shipping within Greece.
The withdrawal declaration is made in writing or electronically, and the company is obliged to send confirmation of receipt of such declaration as soon as this is received.
Following the withdrawal declaration, the company is obliged to return the amount received the latest within 14 days of receipt of the products.
Shipping costs are non-refundable.
Refund to the customer shall be made in the same method the customer initially paid for the order.
In the event that the products are returned damaged or incomplete, the Online Store is entitled to request compensation from the customer, the amount of which shall be determined by the condition of the products. The company may also unilaterally set off all or part of its claim against the customer.
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