Looloo & co
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International Shipping: No
Returns accepted: Yes
Return policy:
How we handle returns and exchanges
All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you have ordered the wrong size, color, or simply changed your mind.
In case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with me and also provide 2-3 clear photos in natural light, showing the issue.
Cancellations: accepted
Request a cancellation: within 12 hours of purchase
🇪🇺 EUROPEAN UNION CUSTOMERS ONLY 🇪🇺
If you live in the European Union, you have the right to return purchases made online within 14 days.
The 14-day cooling-off period does not apply to all purchases. Exemptions are:
- Custom or personalized orders
- Orders which contain a digital item
- Items "made to order"
- Items on Sale
I am an EU citizen. How to apply my Right of withdrawal?
You must inform me that you want to cancel your purchase. It is not enough just to send the goods back. I will send you the European withdrawal form which you will fill, sign and send along with the product. The product should be unused, packed well to avoid damage and sent back to me within 14 days. I will refund you (the value of the item only - no shipping costs), as soon as I can be able to inspect the item (usually 2-3 days, after I receive it).
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